FAQ

Frequently Asked Questions

Find answers to frequently asked questions regarding our voice and digital communication solutions.

Don’t see an answer to your question? Feel free to reach out to us through the Online Chat or follow the link to our contact form!!

FAQ

Frequently Asked Questions

Find answers to frequently asked questions regarding our voice and digital communication solutions.

Don’t see an answer to your question? Feel free to reach out to us through the Online Chat or follow the link to our contact form!!

Questions and Answers About Our Voice and Digital Communication Solutions

A. Yes, ComUnik is compatible with and supports physical IP phones, but we also have our own softphone that is available on PC, Mac, iPhone, and Android. With a computer-based softphone, all you need is a simple USB or wireless headset to use our service.

A. Absolutely! Our open platform lets us integrate advanced features with different software. For example, you will have access to the following features:

  • Automatically view a customer’s file when a call is received
  • Fonction « cliquer pour appeler » (click to dial) qui permet de lancer un appel en cliquant sur le numéro de téléphone dans la fiche client.

A. No, you will receive one monthly invoice that includes everything, even the phone lines.

A. No, 90% of the time ComUnik can use a single internet connection for both your telephony and IT needs without affecting the quality of the telephony.

A. ComUnik’s number one priority is to provide you with a quality solution. However, because of our national scope, a single provider cannot efficiently serve everyone. For this reason, we cannot recommend any one provider, but rather encourage you to use any top tier cable, ADSL, or fiber internet provider, and not a reseller.

Here is a non-exclusive list of top tier providers throughout the country (alphabetical order):

  • Bell
  • Bell Aliant
  • Cogeco
  • Manitoba Telecom Services
  • Rogers
  • SaskTel
  • Shaw Communications
  • Telus
  • Videotron

To be excluded in general:

  • Wireless internet providers

A. Here is what ComUnik requires of new customers:

  • 1 or 2 reliable internet connections from top tier providers (see our non-exclusive list of recommended internet providers)
  • To calculate 120 kbit/s per concurrent call on the upstream capacity of the existing internet connection
  • A certified Cat 5E/6 local network installation
  • Local network installed with a switch (hubs not recommended)
  • Firewall to disable deep inspection of SIP/RTP protocols and increase UDP timeout to at least 5 minutes
  • For a new installation, ComUnik will perform a “technical pre-qualification” of your site. If the installation does not meet our standards, we will make certain recommendations. ComUnik may refuse to provide service if we find the installation to be non-compliant. This policy ensures that each of our customers can fully benefit from the reliability and quality of our service.

R. Yes, all our communications are encrypted using HTTPS, TLS, and SRTP protocols.

Questions and Answers About Our Voice and Digital Communication Solutions

A. Yes, ComUnik is compatible with and supports physical IP phones, but we also have our own softphone that is available on PC, Mac, iPhone, and Android. With a computer-based softphone, all you need is a simple USB or wireless headset to use our service.

A. Absolutely! Our open platform lets us integrate advanced features with different software. For example, you will have access to the following features:

  • Automatically view a customer’s file when a call is received
  • Fonction « cliquer pour appeler » (click to dial) qui permet de lancer un appel en cliquant sur le numéro de téléphone dans la fiche client.

A. No, you will receive one monthly invoice that includes everything, even the phone lines.

A. No, 90% of the time ComUnik can use a single internet connection for both your telephony and IT needs without affecting the quality of the telephony.

A. ComUnik’s number one priority is to provide you with a quality solution. However, because of our national scope, a single provider cannot efficiently serve everyone. For this reason, we cannot recommend any one provider, but rather encourage you to use any top tier cable, ADSL, or fiber internet provider, and not a reseller.

Here is a non-exclusive list of top tier providers throughout the country (alphabetical order):

  • Bell
  • Bell Aliant
  • Cogeco
  • Manitoba Telecom Services
  • Rogers
  • SaskTel
  • Shaw Communications
  • Telus
  • Videotron

To be excluded in general:

  • Wireless internet providers

A. Here is what ComUnik requires of new customers:

  • 1 or 2 reliable internet connections from top tier providers (see our non-exclusive list of recommended internet providers)
  • To calculate 120 kbit/s per concurrent call on the upstream capacity of the existing internet connection
  • A certified Cat 5E/6 local network installation
  • Local network installed with a switch (hubs not recommended)
  • Firewall to disable deep inspection of SIP/RTP protocols and increase UDP timeout to at least 5 minutes
  • For a new installation, ComUnik will perform a “technical pre-qualification” of your site. If the installation does not meet our standards, we will make certain recommendations. ComUnik may refuse to provide service if we find the installation to be non-compliant. This policy ensures that each of our customers can fully benefit from the reliability and quality of our service.

R. Yes, all our communications are encrypted using HTTPS, TLS, and SRTP protocols.