FAQ

Frequently asked questions

Find answers to frequently asked questions about our voice and digital communications solutions.

Can't find the answer to your question? Feel free to contact us via the online chat or follow the link to our contact form!

FAQ

Frequently asked questions

Find answers to frequently asked questions about our voice and digital communications solutions.

Can't find the answer to your question? Feel free to contact us via the online chat or follow the link to our contact form!

Questions and answers on our voice and digital communications solutions

FAQ - Voice and digital communications solutions

R. Yes, ComUnik is compatible with and supports physical IP phones, but also has its own softphone, available on PC, Mac, iPhone and Android. In the case of a computer-based softphone, a simple USB or wireless headset is all that is needed to use our service.

R. Absolutely! Our open platform allows us to integrate advanced features with different software. For example, you could benefit from the following features:

  • Opening the customer record when a call is received
  • Click to dial" function that allows you to initiate a call by clicking on the phone number in the customer record.

R. No, you will receive a single monthly bill that includes everything, even the phone lines.

R. No, in 90% of the cases, ComUnik is able to use a single Internet link for telephony and your IT needs without affecting the quality of the telephony.

R. ComUnik's priority is to deliver a quality solution. Due to its national scope, one provider cannot effectively serve the whole country. Therefore, we cannot recommend any particular provider, but rather encourage you to use a top tier cable, ADSL or fibre internet provider and not resellers of these.

Non-exclusive list of first tier suppliers in the country (alphabetical order):

  • Bell
  • Bell Aliant
  • Cogeco
  • Manitoba Telecom Services
  • Rogers
  • SaskTel
  • Shaw Communications
  • Telus
  • Videotron

To be excluded in general:

  • Wireless Internet Providers

R. This is what ComUnik asks of its new customers as a prerequisite:

  • 1 or 2 reliable Internet links from top-level providers (see our non-exclusive list of recommended Internet providers)
  • Calculate 120 kbits/competing calls on the upstream capacity of the existing Internet link
  • Certified Cat 5E/6 local network installation
  • Local network installed with a switch (not recommended: hub)
  • Firewall to disable deep inspection of SIP/RTP protocols and increase UDP timeout to at least 5 minutes
  • For a new installation, ComUnik carries out a "technical pre-qualification" of the customer's sites. If the installation does not meet our standards, we will make recommendations for implementation. ComUnik may refuse to provide the service if we judge the installation to be non-compliant. This policy ensures that each of our supported customers will benefit from the reliability and quality of our service.

R. Yes, all our communications are encrypted using HTTPS, TLS, SRTP.

Questions and answers on our voice and digital communications solutions

R. Yes, ComUnik is compatible with and supports physical IP phones, but also has its own softphone, available on PC, Mac, iPhone and Android. In the case of a computer-based softphone, a simple USB or wireless headset is all that is needed to use our service.

R. Absolutely! Our open platform allows us to integrate advanced features with different software. For example, you could benefit from the following features:

  • Opening the customer record when a call is received
  • Click to dial" function that allows you to initiate a call by clicking on the phone number in the customer record.

R. No, you will receive a single monthly bill that includes everything, even the phone lines.

R. No, in 90% of the cases, ComUnik is able to use a single Internet link for telephony and your IT needs without affecting the quality of the telephony.

R. ComUnik's priority is to deliver a quality solution. Due to its national scope, one provider cannot effectively serve the whole country. Therefore, we cannot recommend any particular provider, but rather encourage you to use a top tier cable, ADSL or fibre internet provider and not resellers of these.

Non-exclusive list of first tier suppliers in the country (alphabetical order):

  • Bell
  • Bell Aliant
  • Cogeco
  • Manitoba Telecom Services
  • Rogers
  • SaskTel
  • Shaw Communications
  • Telus
  • Videotron

To be excluded in general:

  • Wireless Internet Providers

R. This is what ComUnik asks of its new customers as a prerequisite:

  • 1 or 2 reliable Internet links from top-level providers (see our non-exclusive list of recommended Internet providers)
  • Calculate 120 kbits/competing calls on the upstream capacity of the existing Internet link
  • Certified Cat 5E/6 local network installation
  • Local network installed with a switch (not recommended: hub)
  • Firewall to disable deep inspection of SIP/RTP protocols and increase UDP timeout to at least 5 minutes
  • For a new installation, ComUnik carries out a "technical pre-qualification" of the customer's sites. If the installation does not meet our standards, we will make recommendations for implementation. ComUnik may refuse to provide the service if we judge the installation to be non-compliant. This policy ensures that each of our supported customers will benefit from the reliability and quality of our service.

R. Yes, all our communications are encrypted using HTTPS, TLS, SRTP.