GATE

My ComUnik call management software

Our My ComUnik call management software has been developed to meet the evolving needs of businesses. Your managers will be able to quickly view system usage statistics and performance analyses of your communications.

Users will be able to easily change their extension options, view their call records and audio recordings via our My ComUnik portal.

GATE

My ComUnik call management software

Our My ComUnik call management software has been developed to meet the evolving needs of businesses. Your managers will be able to quickly view system usage statistics and performance analyses of your communications.

Users will be able to easily change their extension options, view their call records and audio recordings via our My ComUnik portal.

1.

Advanced statistics My ComUnik

Take full advantage of our dashboard, call and queue reports to gain insight into your call centre performance. Advanced statistics will allow you to make better decisions about scheduling agents and improving the customer experience.

Advanced statistics My ComUnik
1.

Advanced statistics

Take full advantage of our dashboard, call and queue reports to gain insight into your call centre performance. Advanced statistics will allow you to make better decisions about scheduling agents and improving the customer experience.

2.

Voice mail management

Classify your messages through folders and transfer them to other users in no time. Benefit from an advanced voice mail system with message delivery by email.

Voice mail management
2.

Voice mail management

Classify your messages through folders and transfer them to other users in no time. Benefit from an advanced voice mail system with message delivery by email.

3.

Track your calls and call recordings

From a date, a call source, a destination, find your calls quickly. Your conversations are kept in our secure vaults for a minimum of 7 years.

Track your calls and call recordings
3.

Track your calls and call recordings

From a date, a call source, a destination, find your calls quickly. Your conversations are kept in our secure vaults for a minimum of 7 years.

4.

The Follow Me™ feature

Choose your ringing strategy, create your list of numbers to ring and configure your calling options. With a few clicks, you can transfer your business line to your personal mobile phone if needed.

The Follow Me feature
4.

The Follow Me™ feature

Choose your ringing strategy, create your list of numbers to ring and configure your calling options. With a few clicks, you can transfer your business line to your personal mobile phone if needed.

5.

My ComUnik settings

You are in control! A host of settings and call options are available to you, allowing you to optimise your VoIP telephony and call management system according to your needs.

My ComUnik settings
5.

My ComUnik settings

You are in control! A host of settings and call options are available to you, allowing you to optimise your VoIP telephony and call management system according to your needs.

6.

SMS and MMS

Receive and send SMS MMS communications with your customers. Transfer conversations between you, and exchange documents via a secure document sharing area.

SMS and MMS
6.

SMS and MMS

Receive and send SMS MMS communications with your customers. Transfer conversations between you, and exchange documents via a secure document sharing area.

7.

ComUnik Designer

Configure your telephony processes independently with our VoIP telephony and call management system. Create and manage telephone extensions for your users, record your own announcements and choose the destination. Create call queues and numbers for conferences, as well as your own interactive menus. Also manage your opening hours and holidays according to your company numbers, with ease!

ComUnik Designer
7.

ComUnik Designer

Configure your telephony processes independently with our VoIP telephony and call management system. Create and manage telephone extensions for your users, record your own announcements and choose the destination. Create call queues and numbers for conferences, as well as your own interactive menus. Also manage your opening hours and holidays according to your company numbers, with ease!

8.

Integrations with My ComUnik call management software

Integrations with your business tools are available. A team of in-house developers can work with you to effectively integrate our platform into your digital ecosystem. Learn more about the possibilities with ComUnik.

Integrations with My ComUnik call management software
8.

Integrations with My ComUnik call management software

Integrations with your business tools are available. A team of in-house developers can work with you to effectively integrate our platform into your digital ecosystem. Learn more about the possibilities with ComUnik.