Comunik Medical Clinics and Healthcare Sector

Medical Clinics and Healthcare Sector

The Call
that Connects

Voice and digital communications for the healthcare sector that work!

Medical Clinics and Healthcare Sector

ComUnik is a set of voice and digital communication solutions developed for the healthcare sector. It helps you offer better service by ensuring you get the most out of every exchange with your patients.

Because we maintain such a close relationship with our clients in the medical field, this means we can offer communication tools adapted to the real needs of healthcare professionals.

Optimized Voice and Digital Communications

Enjoy state-of-the-art voice, SMS, and online faxing communication systems.

Data Dashboard

Get a complete picture of your communications with statistics about your patients and their needs.

Integrate Your Tools

Integrate ComUnik with your existing tools, whether for your clinic or for remote work.

Secure Infrastructure

Benefit from the highest security and privacy standards, ensured by a Quebec-based team.

Our main goals are to…

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Improve access to primary care
Optimize call flow management for medical secretaries
Enhance telephone experience quality for patients
Enable greater operational and organizational efficiency

ComUnik’s data dashboard

An essential asset for the healthcare sector.

Our exclusive dashboard offers a wide variety of healthcare statistics that can help you gain insight into the use of your resources, anticipate busy times, and promote a positive experience for your patients and your team.

Number of Calls Handled

For each hour of the day, you can view the number of calls answered. This will give you a clear vision of the service provided to your clients, so you can keep track of your professional resource goals.

Average Handling Time

The average appointment scheduling call lasts 3.41 minutes. Do you know your average handling time?

You can see all this data in the statistics dashboard, which will help you to optimize your use of resources, establish comparisons, and identify training needs.

Abandoned Call Rate

A patient who is unable to get through to communicate their needs, whether urgent or not, will quickly become irritated. This frustration is bound to spill over onto whoever answers their call, causing tension between staff members.

Keeping track of your abandoned call rate and the patients involved, will help you to stand out and be proactive in returning calls.

The Average Waiting Time

According to the French study BVA conducted in 2019, a customer’s patience tends to run out quicker when on the phone.

With this statistic in mind, it’s a safe bet that implementing effective strategies, such as improving telephone greetings or handling calls quickly, is sure to pay off.

And much more…

Organizing Your Appointment Center

Schedule your teams around busy periods.

Teleworking and Telemedicine

Make and receive business calls using the device of your choice.You have access to the same office features, no matter your location.

Call Management by User

You can easily add or remove users and manage, their rights and configurations.

User-Friendly Interface

We are committed to providing you with a user-friendly interface.

Support and Training

Our trainings are adapted to your needs. We are here to offer our support during this technological change.

Multisite

A single ComUnik solution no matter the number or location of your sites.

ComUnik, 100% Local

Our Quebec-based voice and digital solutions are sure to meet your business needs. Our technology will help you be more mobile and provide your team with a better experience overall. In short, we can promise something that those traditional telecom giants cannot: We will always be your local partner.