Pharmacies and Laboratories

Make the Most of Every Call

Voice and digital communications
for pharmacies and laboratories that perform!

Comunik Pharmacies et laboratoires
Comunik Pharmacies et laboratoires
Comunik Pharmacies et laboratoires
Comunik
Comunik Pharmacies et laboratoires
Comunik Pharmacies et laboratoires

Pharmacies and Laboratories

ComUnik is a set of voice and digital communications solutions developed for pharmacies and laboratories. It enables better service by making the most of every exchange with your customers.

We have a close relationship with our pharmaceutical customers. Thanks to this close collaboration, we are able to offer communication tools tailored to the real needs of pharmacy and laboratory workers.

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Optimized Voice and Digital Communications

Enjoy state-of-the-art voice, SMS, and online faxing communication systems.

Data Dashboard

Get a complete picture of your communications with statistics about your patients and their needs.

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Integrate Your Tools

Integrate ComUnik with your existing tools, whether in the branch, in the lab or at home.

Secure Infrastructure

Benefit from the highest security and privacy standards, ensured by a Quebec-based team.

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Our main goals are to…

  • Optimize call flow management for laboratory technicians

  • Enhancing the quality of the customer's telephone experience

  • Enable greater operational and organizational efficiency

Comunik Pharmacies et laboratoires

ComUnik’s data dashboard

An essential asset for the pharmaceutical sector.

Our exclusive dashboard offers a wide range of statistics for the pharmaceutical sector, enabling you to get an overview of your resources' work, anticipate busy moments, and promote a positive experience for your customers and your team.

Number of Calls Handled

For each hour of the day, you can view the number of calls answered. This will give you a clear vision of the service provided to your clients, so you can keep track of your professional resource goals.

Average Handling Time

Do you know your average handling time per call?

You can see all this data in the statistics dashboard, which will help you to optimize your use of resources, establish comparisons, and identify training needs.

Abandoned Call Rate

A customer who is unable to get through to the telephone line and communicate his or her sometimes pressing need will experience an irritating moment. Sooner or later, these frustrations spill over to the first responder, and contribute to tension among the staff.

Knowing the abandonment rate and the customers concerned, if necessary, will enable you to stand out from the crowd by being proactive in calling back customers.

The Average Waiting Time

According to the French study BVA conducted in 2019, a customer’s patience tends to run out quicker when on the phone.

With this statistic in mind, it’s a safe bet that implementing effective strategies, such as improving telephone greetings or handling calls quickly, is sure to pay off.

And much more…

Comunik Pharmacies et laboratoires

Remote Working

Make and receive business calls using the device of your choice.You have access to the same office features, no matter your location.

Call Management by User

You can easily add or remove users and manage, their rights and configurations.

User-Friendly Interface

We are committed to providing you with a user-friendly interface.

Support and Training

Our trainings are adapted to your needs. We are here to offer our support during this technological change.

Multisite

A single ComUnik solution no matter the number or location of your sites.

ComUnik, 100% Local

In fact, our Quebec-based voice and digital communications solution for the pharmaceutical sector is the most complete for your branch or laboratory needs. What's more, our technology will enable you to be more agile, and offer your team a better experience. In short, we're your local partner, a better value than the traditional telecom giants.

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Our Partners

Comunik Intégrations MYLE DMÉ
CoeurWay