COMUNIK BRINGS YOUR DATA TO LIFE
ComUnik is a voice and data communications solution created and hosted in Quebec that facilitates exchanges between Quebec medical clinics and their patients through telephony and text messaging (SMS). Enhanced appointment scheduling all comes down to data analysis.
When a medical visit is in order, problems with over-the-phone appointment scheduling can quickly become a source of frustration for patients and lead to repercussions that affect the doctor’s office.
Since picking up the phone is still the most popular way to schedule an appointment with a health professional (80%), ComUnik offers solutions to reduce wait times, improve call management, maximize staff efficiency, accommodate more patients, effectively plan time slots, and more.
VALUABLE STATISTICS
When it comes to the preservation and protection of information systems, we stand out above the rest thanks to our advanced statistics dashboard.
ComUnik provides an overview of the customer experience with detailed reports on various aspects of patient communication by recording and analyzing data, such as call duration, wait times, the number of calls made by each patient, and the hang-up rate. With this information, managers can then anticipate busy periods, properly plan work and staffing requirements, promote a positive experience for both patients and employees, and more.
“Our platform offers an added value by analyzing the collected data and then building easy-to-understand charts and reports,” explains Frédéric Caron, vice-president of business development at ComUnik.
GAME CHANGER
These valuable statistics have certainly boosted ComUnik’s popularity with physicians, but “we realized that the real game changer was when we signed an agreement to become the first and only communication solution in Quebec to be fully integrated with an Electronic Medical Record (EMR) or more specifically the MYLE, designed by MEDFAR Clinical Solutions,” states Caron.
When a receptionist answers a call, the patient’s file and communication history will automatically be displayed on their computer, and telephone conversations will also be recorded as needed.
In addition, receptionists only need to “click on the phone number in the patient’s file to initiate a call, removing the need to dial,” explains Caron. So, a virtual doctor can quickly contact a patient from their home, cabin, or wherever they have an internet connection, all while using the clinic number.
At all times, the security and confidentiality of communications and data hosted in Quebec are ensured by a Quebec team that makes it a priority.
HAPPIER PATIENTS AND HAPPIER EMPLOYEES
The platform verifies the receptionist’s availability to take calls, so that they answer only one call at a time, meaning that there’s no need to manage multiple phone lines. Moreover, with virtual queues displayed in real time, staff can adapt their workload according to the number of patients waiting. “It’s very collaborative, very flexible, and easy to adjust to any situation,” Caron maintains.
This solution “highlights the work of medical receptionists and assistants, but it’s not about monitoring,” he continues. “Rather, it’s a way to better understand their work, to give them training and coaching if needed, and to establish some standards when it comes to call handling times.”
Ultimately, ComUnik helps medical clinics get the most out of every exchange with their patients.
COMUNIK BRINGS YOUR DATA TO LIFE
ComUnik is a voice and data communications solution created and hosted in Quebec that facilitates exchanges between Quebec medical clinics and their patients through telephony and text messaging (SMS). Enhanced appointment scheduling all comes down to data analysis.
When a medical visit is in order, problems with over-the-phone appointment scheduling can quickly become a source of frustration for patients and lead to repercussions that affect the doctor’s office.
Since picking up the phone is still the most popular way to schedule an appointment with a health professional (80%), ComUnik offers solutions to reduce wait times, improve call management, maximize staff efficiency, accommodate more patients, effectively plan time slots, and more.
VALUABLE STATISTICS
When it comes to the preservation and protection of information systems, we stand out above the rest thanks to our advanced statistics dashboard.
ComUnik provides an overview of the customer experience with detailed reports on various aspects of patient communication by recording and analyzing data, such as call duration, wait times, the number of calls made by each patient, and the hang-up rate. With this information, managers can then anticipate busy periods, properly plan work and staffing requirements, promote a positive experience for both patients and employees, and more.
“Our platform offers an added value by analyzing the collected data and then building easy-to-understand charts and reports,” explains Frédéric Caron, vice-president of business development at ComUnik.
GAME CHANGER
These valuable statistics have certainly boosted ComUnik’s popularity with physicians, but “we realized that the real game changer was when we signed an agreement to become the first and only communication solution in Quebec to be fully integrated with an Electronic Medical Record (EMR) or more specifically the MYLE, designed by MEDFAR Clinical Solutions,” states Caron.
When a receptionist answers a call, the patient’s file and communication history will automatically be displayed on their computer, and telephone conversations will also be recorded as needed.
In addition, receptionists only need to “click on the phone number in the patient’s file to initiate a call, removing the need to dial,” explains Caron. So, a virtual doctor can quickly contact a patient from their home, cabin, or wherever they have an internet connection, all while using the clinic number.
At all times, the security and confidentiality of communications and data hosted in Quebec are ensured by a Quebec team that makes it a priority.
HAPPIER PATIENTS AND HAPPIER EMPLOYEES
The platform verifies the receptionist’s availability to take calls, so that they answer only one call at a time, meaning that there’s no need to manage multiple phone lines. Moreover, with virtual queues displayed in real time, staff can adapt their workload according to the number of patients waiting. “It’s very collaborative, very flexible, and easy to adjust to any situation,” Caron maintains.
This solution “highlights the work of medical receptionists and assistants, but it’s not about monitoring,” he continues. “Rather, it’s a way to better understand their work, to give them training and coaching if needed, and to establish some standards when it comes to call handling times.”
Ultimately, ComUnik helps medical clinics get the most out of every exchange with their patients.
