FAQ
Frequently Asked Questions
Find answers to frequently asked questions regarding our voice and digital communication solutions.
Don’t see an answer to your question? Feel free to reach out to us through the Online Chat or follow the link to our contact form!
FAQ
Frequently Asked Questions
Find answers to frequently asked questions regarding our voice and digital communication solutions.
Don’t see an answer to your question? Feel free to reach out to us through the Online Chat or follow the link to our contact form!
Questions and Answers About Our Voice and Digital Communication Solutions
To become a ComUnik client, your business must be located in Canada. We serve clients in all Canadian provinces. Please note, however, that you can use our communication solution throughout the world, which is perfect for remote work or travel.
ComUnik is a cloud-based solution, so there is no need for on-site installation. You can use our solution in three ways:
- An SIP telephone (e.g. Yealink or Mitel);
- Your PC or Mac computer with our app;
- Your iPhone or Android smartphone with our app.
With our Follow Me feature, you can also receive calls directly on your cell phone without going through our application, providing a seamless experience for your clients.
Yes, all communications are encrypted using HTTPS, TLS, SRTP protocols. The same applies to our Web management portal, My ComUnik.
All data is stored here in Canada. Absolutely nothing is stored abroad. Our SSAE 16 SOC 1 & SOC 2 Type 2 certified data centers are located in Montreal, Toronto, and Vancouver. Visit the Infrastructure page for more information.
Yes, we do. You can view it by clicking here.
Monthly pricing varies depending on your specific needs. Our various monthly plans include access to our fully redundant cloud platform, your phone number, phone lines, and even long-distance calling across Canada. Schedule a demo with an account manager for your own customized proposal!
Yes, a 3-year agreement is required. However, you can modify the number of connections in your account at any time.
Absolutely! From Queueing (ACD) to our Supervision Panel to our Dashboard and our Report Generator, you'll have everything you need to understand your clients’ behavior, the quality of the service they receive, and the efficiency of your phone staff.
Yes, we do. A subscription at ComUnik typically includes user and administrator training, as well as on-site support during the first day of use. This training ensures a smooth transition to our service.
Yes, we do. Our dedicated and efficient technical team is available Monday through Friday, from 8:30 a.m. to 4:30 p.m. EST, by email and phone. Emergency service is also available outside regular business hours.
No, a subscription to our platform includes phone lines. You will receive a single monthly invoice that includes everything.
Of course! We will transfer your phone number within 5 business days, without interrupting service.
Absolutely! Our open platform API allows for advanced feature integration with various third-party solutions. Visit the Integrations page for more information.
No, ComUnik uses the same Internet connection for both telephony and your computer needs, without affecting call quality. To ensure the quality of your Internet access, a network performance monitoring tool will be installed a few days before implementing our solution.
Here's what we recommend as prerequisites for our new clients:
- Reliable internet access. Speed doesn't matter, stability does. Therefore, wireless internet providers are generally not recommended;
- Calculate 120 kbits per concurrent calls on the upstream capacity of the existing Internet connection;
- Certified Cat 5e/6 local network installation;
- LAN installed with a PoE network switch;
- Router/firewall equipment capable of disabling deep inspection of SIP/RTP protocols.
- During the implementation stage, ComUnik will conduct a technical prequalification of the site. If the set-up does not meet the necessary standards, we will then make recommendations. We may refuse to provide service if installation is deemed non-compliant. This policy aims to ensure that each client fully benefits from the reliability and quality of our service.
No, we don’t. ComUnik is a communication solution developed exclusively for businesses and organizations.
Questions and Answers About Our Voice and Digital Communication Solutions
A. Yes, ComUnik is compatible with and supports physical IP phones, but we also have our own softphone that is available on PC, Mac, iPhone, and Android. With a computer-based softphone, all you need is a simple USB or wireless headset to use our service.
A. Absolutely! Our open platform lets us integrate advanced features with different software. For example, you will have access to the following features:
- Automatically view a customer’s file when a call is received
- Fonction « cliquer pour appeler » (click to dial) qui permet de lancer un appel en cliquant sur le numéro de téléphone dans la fiche client.
A. No, you will receive one monthly invoice that includes everything, even the phone lines.
A. No, 90% of the time ComUnik can use a single internet connection for both your telephony and IT needs without affecting the quality of the telephony.
A. ComUnik’s number one priority is to provide you with a quality solution. However, because of our national scope, a single provider cannot efficiently serve everyone. For this reason, we cannot recommend any one provider, but rather encourage you to use any top tier cable, ADSL, or fiber internet provider, and not a reseller.
Here is a non-exclusive list of top tier providers throughout the country (alphabetical order):
- Bell
- Bell Aliant
- Cogeco
- Manitoba Telecom Services
- Rogers
- SaskTel
- Shaw Communications
- Telus
- Videotron
To be excluded in general:
- Wireless internet providers
A. Here is what ComUnik requires of new customers:
- 1 or 2 reliable internet connections from top tier providers (see our non-exclusive list of recommended internet providers)
- To calculate 120 kbit/s per concurrent call on the upstream capacity of the existing internet connection
- A certified Cat 5E/6 local network installation
- Local network installed with a switch (hubs not recommended)
- Firewall to disable deep inspection of SIP/RTP protocols and increase UDP timeout to at least 5 minutes
- For a new installation, ComUnik will perform a “technical pre-qualification” of your site. If the installation does not meet our standards, we will make certain recommendations. ComUnik may refuse to provide service if we find the installation to be non-compliant. This policy ensures that each of our customers can fully benefit from the reliability and quality of our service.
R. Yes, all our communications are encrypted using HTTPS, TLS, and SRTP protocols.
