These valuable statistics have certainly boosted ComUnik’s popularity with physicians, but “we realized that the real game changer was when we signed an agreement to become the first and only communication solution in Quebec to be fully integrated with an Electronic Medical Record (EMR) or more specifically the MYLE, designed by MEDFAR Clinical Solutions,” states Caron.
When a receptionist answers a call, the patient’s file and communication history will automatically be displayed on their computer, and telephone conversations will also be recorded as needed.
In addition, receptionists only need to “click on the phone number in the patient’s file to initiate a call, removing the need to dial,” explains Caron. So, a virtual doctor can quickly contact a patient from their home, cabin, or wherever they have an internet connection, all while using the clinic number.
At all times, the security and confidentiality of communications and data hosted in Quebec are ensured by a Quebec team that makes it a priority.