{"id":1476,"date":"2021-01-11T10:50:51","date_gmt":"2021-01-11T10:50:51","guid":{"rendered":"http:\/\/comunik.expertsduweb.ca\/?page_id=1476"},"modified":"2025-09-30T18:29:31","modified_gmt":"2025-09-30T22:29:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/comunik.ca\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

\"Frequently<\/div><\/div>

FAQ<\/p>\n<\/div>

Frequently Asked Questions<\/h1><\/div>
<\/div><\/div>

Find answers to frequently asked questions regarding our voice and digital communication solutions.<\/p>\n

Don\u2019t see an answer to your question? Feel free to reach out to us through the Online Chat<\/strong> or follow the link to our contact form!<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

\"Frequently<\/div><\/div>

FAQ<\/p>\n<\/div>

Frequently Asked Questions<\/div><\/div>
<\/div><\/div>

Find answers to frequently asked questions regarding our voice and digital communication solutions. <\/span><\/p>\n

Don\u2019t see an answer to your question? Feel free to reach out to us through the Online Chat<\/b> or follow the link to our contact form<\/span>!<\/a><\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Questions and Answers About Our Voice and Digital Communication Solutions<\/span><\/h2><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>In which countries is ComUnik available?<\/span><\/a><\/h4><\/div>
To become a ComUnik client, your business must be located in Canada. We serve clients in all Canadian provinces. Please note, however, that you can use our communication solution throughout the world, which is perfect for remote\nwork or travel.<\/div><\/div><\/div>

<\/i><\/i><\/span>What equipment do I need to use ComUnik?<\/span><\/a><\/h4><\/div>
\n

ComUnik is a cloud-based solution, so there is no need for on-site installation. You\ncan use our solution in three ways:<\/p>\n

    \n
  1. An SIP telephone (e.g. Yealink or Mitel);<\/li>\n
  2. Your PC or Mac computer with our app;<\/li>\n
  3. Our app on your iPhone or Android smartphone. Plus, with our Follow Me feature, you can receive calls directly on your cell phone without having to use our app, seamlessly for your customers.<\/li>\n<\/ol>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Is your phone solution secure?<\/span><\/a><\/h4><\/div>
    \n

    Yes, all communications are encrypted using HTTPS, TLS, SRTP protocols. The same\napplies to our Web management portal, My ComUnik.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Where is the data stored (statistics, call recordings, etc.)?<\/span><\/a><\/h4><\/div>
    \n

    All data is stored here in Canada. Absolutely nothing is stored abroad. Our SSAE 16\nSOC 1 & SOC 2 Type 2 certified data centers are located in Montreal, Toronto, and\nVancouver. Visit the\u00a0Infrastructure<\/a>\u00a0page for more information.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do you have a privacy policy?<\/span><\/a><\/h4><\/div>
    \n

    Yes, we do. You can view it by\u00a0clicking here<\/a>.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>How much is a subscription to the ComUnik solution?<\/span><\/a><\/h4><\/div>
    \n

    Monthly pricing varies depending on your specific needs. Our various monthly plans\ninclude access to our fully redundant cloud platform, your phone number, phone lines,\nand even long-distance calling across Canada.\u00a0Schedule a demo with an account\nmanager for your own customized proposal!<\/a><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Does a ComUnik subscription require a contract?<\/span><\/a><\/h4><\/div>
    \n

    Yes, a 3-year agreement is required. However, you can modify the number of\nconnections in your account at any time.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do you offer advanced features for call centers?<\/span><\/a><\/h4><\/div>
    \n

    Absolutely! From Queueing (ACD) to our Supervision Panel to our Dashboard and\nour Report Generator, you'll have everything you need to understand your clients\u2019\nbehavior, the quality of the service they receive, and the efficiency of your phone staff.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do you offer training when implementing your solution?<\/span><\/a><\/h4><\/div>
    \n

    Yes, we do. A subscription at ComUnik typically includes user and administrator\ntraining, as well as on-site support during the first day of use. This training ensures a\nsmooth transition to our service.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do you offer technical support once the installation is completed?<\/span><\/a><\/h4><\/div>
    \n

    Yes, we do. Our dedicated and efficient technical team is available Monday through\nFriday, from 8:30 a.m. to 4:30 p.m. EST, by email and phone. Emergency service is also\navailable outside regular business hours.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do I need to keep my current phone line provider to use ComUnik?<\/span><\/a><\/h4><\/div>
    \n

    No, a subscription to our platform includes phone lines. You will receive a single\nmonthly invoice that includes everything.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Can I keep my phone number?<\/span><\/a><\/h4><\/div>
    \n

    Of course! We will transfer your phone number within 5 business days, without\ninterrupting service.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Is it possible to integrate ComUnik with my customer relationship\nmanagement software (CRM, ERP, etc.)?<\/span><\/a><\/h4><\/div>
    \n

    Absolutely! Our open platform API allows for advanced feature integration with\nvarious third-party solutions. Visit the\u00a0Integrations<\/a>\u00a0page for more information.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do I need to install a second Internet access in addition to my current\naccess in order to use your solution?<\/span><\/a><\/h4><\/div>
    \n

    No, ComUnik uses the same Internet connection for both telephony and your\ncomputer needs, without affecting call quality. To ensure the quality of your Internet\naccess, a network performance monitoring tool will be installed a few days before\nimplementing our solution.<\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Do you also offer Internet access?<\/span><\/a><\/h4><\/div>
    No, our priority is to deliver a quality telephony solution. However, we can help you\nchoose an internet service provider. Wireless internet providers are generally not\nrecommended.<\/div><\/div><\/div>

    <\/i><\/i><\/span>Is my computer network able to support ComUnik\u2019s solution?<\/span><\/a><\/h4><\/div>
    \n

    Here's what we recommend as prerequisites for our new clients:<\/p>\n